![]() ![]() ![]() Symantec paid $11 million on March 18, 2013, to settle a suit alleging they distributed fake scareware scanner popups that warned people to install Norton right away-to clean "detected" viruses that did not actually exist. These are people who cannot believe it is even remotely possible that anyone may not want to install or reinstall their software in the future, so they make it as easy as possible to do so by leaving all the install files on your disk. They have a help page for handling just this problem, but it doesn't tell you to first uninstall the offending software that installed it in the first place (Shockwave) or to use the task scheduler entries to find the locations of associated files which aren't removed if you only follow their advice. Like other Adobe software such as Flash, never download the full installer but always go through the download troubleshooting page to get the non-bundled MSI installers such as here for Shockwave.Īnd like other Norton products, the installer is quite tenacious and embeds itself deep into many places to resist removal or actually break things if removed. It also creates a directory called "NortonWrapper" which disappears once I close the popup window. It's gotten to the point where when this popup appears, it re-adds the directories and files back to my system that I already deleted. None of the above steps I've taken has successfully gotten rid of this crap. ■Ran CCleaner to ensure there was nothing left behind. Download and run the Norton Remove and Reinstall tool Download the Norton Remove and Reinstall tool. ■Checked Task Manger to ensure there's nothing under Startup ■Checked msconfig to ensure there's nothing under Services. ■Ran the Norton Utilities Uninstaller from BleepingComputer. ■There's nothing in Add/Uninstall via Control Panel. ![]() ■Removed Norton/Symantec from the Windows Task Scheduler. ■Removed all files/directories associated with Norton and Symantec. ■Checked the registry to ensure there's nothing there regarding Norton or Symantec. I have tried multiple things to get rid of it, and for some reason it isn't gone. ![]() However, that didn't matter apparently because now I am receiving constant popups from Norton Utilities 16 notifying me the installation of Norton Utilities 16 has failed and obviously wants me to download their intrusive software. Recently I downloaded and installed Adobe Shockwave Player for testing purposes which I made sure Norton installer was unchecked. ![]()
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